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Complaints Policy

Complaint: The subject of a complaint is normally an action, decision or omission within the control or responsibility of the University’s faculty or staff that causes a student to feel that policies have been incorrectly interpreted. A complaint is often resolved informally or through mediation.

Overview of Procedures

The name of the complainant and all details regarding the complaint and its resolution will be maintained in a confidential file. All such information will be kept confidential, provided however that such information may be disclosed when administratively required, required to complete the investigation, and/or required by legal compulsion, or when the University believes it is obligated to report the matter to employers or potential employers, educational institutions or agencies seeking information as to the complainant or to otherwise take independent formal action. In cases of academic dishonesty (see Section III - Violations of the Student Code of Conduct Handbook) discussing violations of the student code of conduct), the Dean or Program Director/Lead may consult with the instructor in finalizing the academic actions that may be taken. The University may post or describe specific conduct complaints and their resolutions, provided that individuals’ names are redacted from any such posting or communication.

Procedures for Resolution

Students with complaints should first strive to resolve the issue informally. An informal resolution should begin no later than 20 business days after the incident or service. For example, students with complaints relating to classroom issues should follow these steps:

  1. Discuss the issue with their instructor. Both the student and the instructor work to resolve the issue at this level.
  2. If resolution does not occur at the instructor level, unresolved issues should be submitted in writing to the Program Director for the program of enrollment.
  3. If resolution does not occur at the director level, a student should submit the Complaint Form, which the College Dean will review.
  4. If the complaint is not resolved at the Dean level, it may be submitted as a grievance. Follow the Grievance Procedure.

Likewise, students with complaints regarding the unequal application of a University policy should strive to resolve the issue informally as described above, first bringing the matter to the attention of their Enrollment Advisore of Admissions policies, and their Academic Advisor once enrolled. Unresolved complaints should then be submitted to the Assistant Director of Advising, and if unresolved at that level, the complaint becomes a grievance, and the grievance process will be followed.