503-7-Cancellation-and-Refund-Policy

Title:	Cancellation and Refund Policy
Owner:	Student Accounts
Last Updated/Revised:	05/01/2024

Policy:

Cancellation Policy

Students may cancel their enrollment with United States University, without penalty or obligation, and obtain a refund of charges paid through the first seven (7) calendar days from the start of the program, or the start of the seventh day after enrollment, whichever is later.

If student cancels, any payments received shall be returned within 30 calendar days following the receipt of your written notice to withdraw the program.

To cancel your enrollment with the University you must submit a written request. The written notice of cancellation need not take any particular form and, however expressed, it is effective if it shows that the student no longer wishes to be bound by the enrollment agreement. Students may complete this in person, mail, or electronically (e.g., student portal, student email). If mailed or emailed, the written request must be sent to the student’s enrollment advisor or emailed to admissions@usuniversity.edu.

Refund Policy

Students who withdraw from a course prior to the course start date or during the first week of the course will receive a 100% tuition and fee refund for the course. Students who withdraw from a course during weeks two through five of the course will receive a pro rata tuition and fee refund for the course. Students who withdraw from a course after week five will not receive a tuition/fee refund for the course.

Students will be provided a pro rata refund of tuition charges up to (but not including) the end of the course/session for students who withdraw due to physical incapacity. Students who must withdraw due to physical incapacity but who complete the session (including by earning a failing grade) are ineligible for a refund. The student, or the student's representative, is required to submit reasonable documentation substantiating the student's physical incapacity.

Effective January 15, 2021, students pro rata refund will be calculated based on date of determination as stated below.

The pro rata refund percentage is calculated by dividing the number of days remaining in the course after the student's date of determination by the total number of days in the course.

The Date of Determination of Withdrawal is the date the student requests to be withdrawn from a course by submitting the Course Withdrawal from through the Student Portal. In the event a student is administratively withdrawn (unofficial withdrawal) from their course due to non-participation and does not otherwise provide a Course Withdrawal form, the Date of Determination of Withdrawal is no later than 14 calendar days after their last day of Academic Activity. Please see the Attendance and Participation policies for detailed explanation of Academic Activities.

Fee Refund

All instruction-related fees are refundable on a pro rata basis in accordance with these guidelines. For detailed information on how refunds are calculated refer to the University Refund Policy within the Catalog.

Purpose: The purpose of this policy is to meet the federal and state regulatory requirements regarding refund calculations for students that withdraw from a course(s) or the university.

Procedure:

Cancellation Procedures

When a student has notified the Registrar's Office to cancel their enrollment within the specified deadline, their status will be updated within the information system.
The Student Accounts Office will process refunds within 30 days, if applicable.

Refund Procedures

A student requesting to withdraw form either the University or their course(s) will need to complete the withdrawal form(s).
The Registrar's office will process the requests within the information systems.
Student Accounts will review the student's account/ledger to post any necessary refunds.
The Student Accounts Office will process within 45 days, if applicable.

Scope: This policy applies to all students.

Documents and Forms:

Withdraw Forms - Available through student portal