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Conflict Resolution

Students with complaints should first strive to resolve the issue informally. Informal resolution should begin no more than 20 business days after the incident or service. For example, students with complaints relating to classroom issues should follow these steps:

  1. Discuss the issue with their instructor. Both the student and the faculty member work to resolve the issue at this level.
  2. If resolution does not occur at the instructor level, unresolved complaints should be submitted in writing to the Program Director for the program of enrollment.
  3. If the complaint is not resolved at the Director level, unresolved complaints should be submitted in writing to the Dean of the COE.
  4. If the complaint is not resolved at the Dean level the unresolved complaint becomes a grievance and the Grievance Procedure will be followed.