204 - Complaints, Grievances and Appeals Policy

Title:	Complaints, Grievances, and Appeals
Owner:	Office of the Provost
Last Updated/Revised:	04/29/26

Policy: The Complaint, Appeal and Grievance Policies and Procedures are designed to support and foster a fair, objective, respectful and ethical set of policies and procedures for resolution of disputes. The policies and procedures provide students with a process that protects the University community, including students, faculty and staff.

Complaints regarding discrimination, harassment, sex-based discrimination, or retaliation must contact the Title IX Coordinator found under the Statement of Non-Discrimination.

Definitions

Complaint: The subject of a complaint is normally an action, decision or omission within the control or responsibility of the University’s faculty or staff that causes a student to feel that policies have been incorrectly interpreted. A complaint is often resolved informally or through mediation.

Grievance: A formal written allegation that a complaint was not resolved and that a policy, procedure, or standard was misinterpreted, unequally applied, or violated.

Appeal: A request for reconsideration of an academic or administrative decision affecting academic standing, financial aid eligibility, or program enrollment.

Title IX Complaint: Matters involving discrimination, harassment, or retaliation based on sex, including pregnancy and related conditions, shall be referred to the Title IX Coordinator.

Records and Confidentiality

University records regarding complaints, grievances, and appeals are maintained in a confidential file in accordance with applicable privacy law.

Procedure: For detailed information on complaints, appeals, and grievances procedures please refer to the University Catalog.

Purpose: To provide students with a structured process to address complaints, grievances, and appeals in a fair and timely manner, and to define the procedures and timelines for resolution.

Scope: This policy applies to all university faculty, employees and students.

Documents and Forms: